Shipping policy

hank you for visiting and shopping at Brooks Espressomachines. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time and compensation

All orders are processed within 2-3 business days and at least within 30 calendaristic days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.

After repudiation in conformity with the preceding paragraph, Brooks Espressomachines shall return the payment made by the Consumer promptly but at least within 30 days after repudiation.

My shipment was send with a different shipping company then selected?
Yes it is possible that we use a similar alternative which suits the shipment at that moment. It is also possible that we bundle multiple orders in one shipment

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed with the product and with checkout. However, the shipping cost depends on the weight / volume of the products placed in your order. Orders over 150 euro ex vat are shipped for free to the EU, UK, NO and CH

We use a variety of shipping companies. The primary shipping companies we use are:

  •          Deutsche post
  •          DPD
  •          DHL Parcel
  •          Fedex economy


Deutsche post.

This shipping company is used for smaller items up to 1,5kg with low shipping prices with tracking. The transit times of this shipping option is longer then normal


This shipping company is used for shipments inside the European Union. The shipments for small items wil be done with the DPD Parcelletter, with lower rates. The bigger items will be done with the regular service.

DHL Parcel

DHL Parcel is part of DHL, The rates are more economical lower but have a bit longer transit time. The transittimes are indicated in the list below.

Fedex Economy

Fedex economy is the fasted option true our system, but with economical rates.


Deutsche postDPDDHL ParcelFedex
Australia8 - 16 days 9 - 11 days4 - 8 days
Austria 2 days  
Belgium 2 days  
Bulgaria 4 days  
Canada8 - 16 days 7 - 9 days3 - 6 days
China8 - 16 days 10 - 13 days4 - 8 days
Croatia 5 days  
Czech republic 3 days  
Denmark 2 days  
Deutschland 2 days  
Estonia 4 days  
estonia 4 days  
Finland 5 days  
France 3 days  
Greece 9 days  
Hongkong8 - 16 days 8 days4 - 8 days
Hungary 3 days  
Ireland 4 days  
Israel8 - 20 days 14 - 18 days-
Italy 3 days  
Japan8 - 16 days 8 days4 - 8 days
Latvia 4 days  
Luxembourg 2 days  
New Zealand8 - 16 days 10 days4 - 8 days
Poland 3 days  
Portugal 4 days  
Puerto Rico8 - 16 days 8 - 9 days4 - 8 days
Romania 4 days  
Saoedi Arabia8 - 16 days 8 - 11 days4 - 8 days
Signapore8 - 16 days 5 - 7 days4 - 8 days
Slovenia 3 days  
Slowakia 3 days  
South Afrika8 - 16 days 10 - 14 days4 - 8 days
South korea8 - 16 days 8 days4 - 8 days
Spain 3 days  
Sweden 4 days  
Taiwan8 - 16 days 8 - 10 days4 - 8 days
Thailand8 - 16 days 8 - 10 days4 - 8 days
The netherlands 1 day  
United kingdom8 - 16 daysDeutsche post  
United states8 - 16 days 8 days3 - 6 days
Vietnam8 - 16 days 10 - 12 days4 - 8 days

 All the transit times are in working days and are indications, no rights may be derived from them. Transit times can take longer due to customs procedures.

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